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Service Status

ServiceStatusLast Updated
Webmail2016-05-04 @ 22:00
E-mail Inbound2016-05-04 @ 22:00
E-mail Outbound2016-05-04 @ 22:00
Website Portal2016-05-04 @ 22:00
Account Management2016-05-04 @ 22:00
Personal Homepages2016-05-04 @ 22:00
Homepages FTP2016-05-04 @ 22:00

Service Status Key

Service is currently good
Service is currently degraded and may be slow to respond
Service is currently unavailable

Service Update

Wednesday 4rd May - 17:35

Over the weekend we completed planned maintenance to resolve the ongoing issues which have been affecting the service.

We apologise that the maintenance took a lot longer to complete and we thank you for your continued patience.

A small number of customers continued to experience authentication errors when using a client like Microsoft Outlook or Mozilla Thunderbird and these issues were fixed over the course of Tuesday 3rd and Wednesday 4th May.

If however, you are continuing to experience authentication issues while using a client then please get in touch and a member of the team will be more than happy to help. (Our contact details are at the bottom of this page).

We are hopeful that the maintenance implemented over the weekend has resolved the underlying issues which have affected the performance of the service for the last 2 months.

Again, we would like to apologise for the inconvenience we caused over the weekend due to the maintenance work and the ongoing frustration with the service over the last few months.

General Notifications

Password/bank details

We strongly encourage our customers to never email bank details or password information in response to emails. Which.Net technical support will never request this information.

Contact Us

Technical support is available Monday - Friday 9am-5pm and Sat 9am-12:30pm (Excluding bank holidays).


The email account is for '' email support queries only. if you have any other queries please contact customer services at

Telephone: 01992 822 863