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24th Nov. 16:05
We are currently still going through the last of the backlog of email. The systems appear to be working as normal currently. If you have any issues using the mail service please give our support number a ring during office hours, or drop us an email.
Thank you for your patience during this time of maintenance.
24th Nov. 11:40
We are currently in the process of restoring services. Email access should now be enabled, we are closly monitoring the servers to ensure we have stability accross the entire platform. We are sorry that it has taken this long, but we have almost finished the maintenace.
24th Nov. 08:55
Due to an over running task we are still unable to allow access to emails. We are sorry for the delay in email access. We are expecting this to be another two hours before we are able to allow access.
24th Nov. 06:50
Due to an over running task, we are unable to stop this maintenance at this time. It will be another two hours at the moment. We are sorry for this preventing access to email. But it should be up after this time.
24th Nov. 06:20
I am sorry to report that we are still working on the maintenance. This has taken longer than expected. We will update this shortly.
24th Nov. 00:04
Our maintenance has been started. i am sorry to report there is no email access at this time.
Due to essential maintenance, email functions will not be available between the hours of 23:59 23rd November and 06:00 24th November. During this time email will not be accessible from any clients (webmail or otherwise) while the work is being carried out.
Inbound email will be queued until the mail system is available, after which these emails will then be released. Due to the incoming emails being held, we will be increasing the mail limit to allow for any sudden increase in email after the maintenance has been completed. This increase will be up to 200Meg, however will only be temporary as the limit will be reduced on Monday afternoon. Any account over the subscribed "150Meg" after this period will not get any further emails.
Telephone: 01992 822863 (Monday - Friday 9am-6pm, Sat 9am - 12:30pm)
The webmail link (mail.which.net:81), used to access your emails online, was changed on 8th March 2013 to www.which.net/webmail. You may need to update your favourites/bookmarks. You can also access the webmail through the navigation links on www.which.net.
We strongly encourage our customers to never email bank details or password information in response to emails. Which.Net technical support will never request this information.
Virgin withdrew the Which? Dial Up Services on 11th December 2012. If you were using the dial-up service, you will need to find an alternative provider. Visit http://www.which.co.uk/technology/computing/reviews/broadband/ on the Which? Website to find a provider and package that suits how you use the internet.